Job title:
Administration Support
Department:
Affinity & Schemes
Location:
Staines (Hybrid)
Reporting to:
Client Service Manager
Benefits:
Competitive salary, 25 days holiday, 6% employer contribution pension scheme, buy & sell holiday scheme, cash plan, life assurance (4x basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, EAP
Main purpose of job:
To support the team in providing an efficient, high quality service to clients through the production of documentation, control of diaries and time-critical processes, maintenance of records and other administration activities.
The Affinity & Schemes team manage several schemes and insurance facilities covering a wide range of business sizes; from sole traders, through to SMEs and large corporate firms with turnovers in the millions. This all presents a varied and exciting range of activities and challenges that demand great team collaboration, a strong work ethic, attention to detail and a high level of professionalism.
Key Accountabilities
General responsibilities
- Processing and creating documentation for renewals and midterm adjustments
- Processing of invoices, credit notes and premium finance adjustments
- Updating, verifying and maintaining internal system data and spreadsheets (Acturis & Excel)
- Controlling diary systems for delivery of various administration support tasks and taking the responsibility to ensure each task is completed
- Using external insurer websites to produce important client documentation
- Supporting and working closely with all team members to forge and maintain fluid and productive working practices and processes
- Suggesting and implementing improvements, solutions and efficiency gains to existing processes within the team
- Using Acturis, Excel, Macro, Adobe Pro and any other tools to carry out daily tasks, increase efficiencies and improve service delivery to clients
- Compliance with regulatory requirements, industry codes of practice and the Company's own procedures and rules
Person Specification
- Maths & English at Grades A-C (or equivalent)
- Business Administration Qualifications - desirable
- Good communication skills, both written and verbal
- Excellent and accurate administration
- Attention to detail and high standards of work
- A can-do attitude with the ability to take responsibility
- Drive to achieve results, solve problems and deliver high quality service
- Ability to manage time, organise tasks and work to deadlines
- Willingness to learn and develop knowledge and skills
- Ability to develop and maintain good working relationships with colleagues
- A strong team ethic and willingness to provide support to colleagues where needed
- Capacity to use technology for optimal benefit
- Experience and minimum basic knowledge of Excel
- Aligned with the Verlingue values and behaviours
- Understanding of intermediate / advanced Excel concepts for data management such as VLOOKUPS, Mail Merge and Macros - desirable
- Experience in using Microsoft and third-party programs for problem solving and creating efficiency gains - desirable
REF-216 643