Job Title: Customer Service Hebrew & English Hours: Sunday - Thursday 7am -3pm Full time office based Location: Canary Wharf, London Salary: £28,000p/a Permanent opportunity:
What are we looking to achieve?
- Help customers and solve their problems in an accurate and efficient manner
- Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
- Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and
- Salesforce
- Develop and improve processes and ways of working
- Troubleshooting with customers
- Other administrative tasks
- Contribute to our positive team spirit and work environment
Skills Requirements
- Proven Amadeus GDS experience
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a "can-do" attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
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