CCP are thrilled to be working with an existing client who are a market leading tour operator as they look to expand their Emergency Out of Hours Customer Service team. You will be required to deliver exceptional customer service to customers in need under high pressure environments.
Are you an empathetic and resilient Customer Service Advisor who can work effectively under pressure?
Can you remain calm and solution orientated while offering an exceptional level of customer service?
A compassionate and conscientious approach is vital to the role as you are likely to be dealing with enquiries that include urgent matters from customers while on their travels. These could range from flight delays, hotel booking errors and other unforeseen circumstances that will directly impact their trips.
You will be an integral part of the Customer Service Team, working out of normal hours to resolve a wide range of travel customer enquiries quickly and efficiently. You will use multiple channels of communication, remaining calm under pressure and being extremely solution focused in times of need.
This is a fully remote Customer Service Advisor position working out of normal working hours. The priority weekend cover could fall between 9am – 10pm (Saturdays and Sundays), with weekdays between 5:30pm – 10pm.
Please ensure you can commit to times within these hours prior to applying.
Key Responsibilities:
- Dealing with post travel complaints, issues, and emergencies.
- Use your initiative to adjust holiday/travel plans.
- Maintain an empathetic and compassionate mind-set to deliver the highest levels of customer service.
- Be on hand to provide the best possible experience to all customers.
- Maintain an accurate record of communication.
Must haves
- Prior experience working within the travel industry.
- Exceptional customer service skillset, always remaining calm and proactive.
- Display initiative and a practical approach to problem solving.
- Outstanding telephone etiquette and able to work in pressurised situations.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage own workload.
This opportunity is being recruited for by CCP and is being managed by Oakley Hodges. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity.
About CCP
CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they're searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.