Cardiff Bay Printing Ltd is a leading printing company dedicated to providing high-quality printing and design services tailored to meet the diverse needs of our customers. From document binding and business cards to banners and promotional materials, we pride ourselves on delivering exceptional products and customer service.
We are seeking a friendly and organized Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our clients and will play a vital role in ensuring smooth operations in our busy printing environment.
Key Responsibilities:
- Customer Service
- Greet and assist clients and visitors in a professional and friendly manner.
- Answer phone calls and respond to inquiries about our services, pricing, and order status.
- Manage customer appointments and walk-ins.
Administrative Tasks:
- Maintain a clean and organized reception area.
- Handle incoming and outgoing mail and packages.
- Assist in managing the office calendar and scheduling meetings.
- Process customer orders accurately and efficiently.
- Coordinate with production staff to ensure timely delivery of services.
- Maintain records of customer interactions and transactions.
- Provide information on products and services to potential customers.
- Assist in upselling additional services and products based on customer needs.
Qualifications:
- Previous experience in a receptionist or customer service role, preferably in a printing or creative environment.
- Excellent communication and interpersonal skills.
- Proficient in using office software and equipment (e.g., Microsoft Office, printers).
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
If you are passionate about customer service and eager to contribute to a thriving printing company, we would love to hear from you. Please submit your CV and a cover letter.
Cardiff Bay Printing Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.