BettingJobs are currently seeking a Night Operations Manager for a successful sports betting company. The Night Operations Manager will manage a team of talented operational staff to successfully deliver and build a culture of continuous improvement.
This role would be well suited to an individual with excellent man-management skills and a strong knowledge of the sports betting industry, an interest in eSports would be beneficial.
Responsibilities:
- Lead and drive the performance and engagement of a team of managers in a 24/7 operation.
- Communicate and execute comprehensive plans
- Ensure all activity within the site complies with the requirements of the Gambling Commission, the Company's licence, and Health & Safety, protecting customers, colleagues, and the business.
- Responsible for the rigorous delivery of the business plan and tackle issues in the most effective way.
- Regularly monitor KPIs and data to ensure continuous improvement of site performance.
- Diligently manage all cost lines within the budget. Understand and implement what is required to deliver the ROI from all CAPEX spend.
- Create a high-performing team by ensuring people management activities such as recruitment, on-boarding, training & development, and performance management, are delivered and managed consistently and to a high standard.
- Provide in-the-moment feedback to colleagues, creating a high support, high challenge culture.
- Pro-actively address any issues that arise head-on and be prepared to have difficult conversations as often as the need arises, with impact.
- Ensure all colleagues receive timely, relevant, meaningful communication with regular briefings with your management team.
Requirements:
- Experience of working in a large single site environment within a Middle Management capacity.
- Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
- Strong knowledge of the overall sports betting industry with an interest in eSports being a distinct advantage.
- Have a good knowledge of esports a curiosity about competitor activity and what is happening across the industry would be desirable but not essential.
- Strong implementer who can take appropriate action from agreed plans, data, processes.
- Driven and enthusiastic with an ability to inspire and motivate others.
- Able to prioritise a large and varied workload effectively for optimum business impact.
- Able to build strong, effective working relationships and be an active team member.
- Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face into tough conversations and own the message.
- Ability to present ideas and recommendations clearly in verbal, written and presentation formats. Comfortable using Microsoft Excel, Teams and Outlook.