This position is for a French Speaking - Customer Service Advisor who will provide top-notch customer service within the industrial/manufacturing industry. The ideal candidate must be fluent in French and able to handle customer inquiries in a professional and efficient manner.
Client Details
The organisation is a prominent player in the industrial/manufacturing sector with over 5000 employees worldwide. With a focus on innovative solutions and a commitment to excellence, the company has a large market presence and is recognised for its quality products and services.
Description
- Respond to customer inquiries via phone, email, and chat in French and English
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and providing the best solution
- Providing pricing/delivery/product selection and service information etc.
- Follow up customer calls where necessary
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Work with customer service manager to ensure proper customer service is being delivered
- Engage with customers in a friendly and professional manner while actively listening to their concerns
Profile
A successful French Speaking - Customer Service Advisor should have:
- A fluency in French and English
- Prior experience in a customer service role
- Experience with SAP is desirable
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in MS Office and customer service software
Job Offer
- A competitive salary of £26000 per annum
- An opportunity to work in a multicultural environment
- The chance to grow and learn within a globally recognised company
- Comprehensive training provided
- Located in Warrington
This is a fantastic opportunity for a French Speaking - Customer Service Advisor to further their career in a supportive and professional environment. We encourage those who meet the requirements to apply.