Property Manager with a housing/property services background, experience of problem solving and understand the needs of residents, and excellent customer service and communication skills is required to join a well-established housing association based in Bristol.
Candidates should have or be willing to study towards a professional membership/qualification - CIH / IRPM / CMI or equivalent
SALARY: £34,400 pro rata+ Generous Benefits (see below)
LOCATION: Bristol, South West England(BS1) - 100% On-Site role
JOB TYPE: Full-Time, Fixed Term Contract (Secondment Cover) until June 2025
WORKING HOURS: 35 hours per week, Monday to Friday 9am - 5pm
JOB OVERVIEW
We have a fantastic new job opportunity for a Property Manager with a housing/property services background, experience of problem solving and understand the needs of residents, and excellent customer service and communication skills.
As the Property Manager you will be responsible for delivering excellent property management services within Specialist Housing (Student Sector) and carry out landlord obligations within regulatory requirements.
Working as the Property Manager you will be delivering front line customer service and will be comfortable dealing with rented accommodation property issues, complaints, inspections, payments and more.
DUTIES
Your duties as a Property Manager will include:
- Participate in the allocation of rented accommodation to applicants including issuing tenancy paperwork, collection of payments, management of void units to establish an efficient and effective turnaround of properties minimising rental loss
- Be the point of contact for customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance
- Carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
- Monitor contractor performance at the schemes and feedback to stakeholders regarding any performance deficiencies experienced from contractors
- Be empowered to deliver residential property management duties ensuring high levels of customer satisfaction at all times (e.g. manage customer disputes and anti-social behaviour)
- Be responsible for resolving customer queries promptly, including liaison with the Operational Teams, customers, partnering Universities and Colleges as required
- Encourage, support and, where appropriate, proactively encourage and (if required) enforce occupants of buildings towards good housekeeping and fire safety practices
CANDIDATE REQUIREMENTS
- Educated to GCSE level or equivalent in Math's and English (Grades A*- C)
- Previous experience of delivering front line customer service in a front facing role
- Proven experience of problem solving for residents and understanding their needs
- Good level of IT Knowledge including Outlook, Word and Excel, and an ability to compile and write reports
- Excellent verbal and written communication and interpersonal skills
- Has or willing to study towards professional membership/qualification CIH/IRPM/CMI or equivalent)
BENEFITS
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY...
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JOB REF: AWDO-C12371
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