Role - Senior Facilities Manager
Location- Fenchurch, London (On site 5 days per week)
Salary- Up to £60k
Your role as a Senior Facilities Manager:
Your role as a Senior Facilities Manager is to support the FM delivery at a site in London and be on site 5 days per week. The Senior Facilities Manager is to support the management and provision of hard and soft facilities services including but not limited to compliance, hard and soft services, building maintenance, estate management, financial management of service charges and line management of the Assistant Facilities Manager, Facilities Manager and Facilities Co-Ordinator roles.
Your duties and responsibilities as a Senior Facilities Manager:
The Senior Facilities Manager undertakes to comprehensively manage, plan and co-ordinate the physical and environmental conditions within a multi-occupied portfolio. The Senior Facilities Manager reports to the Account Manager and the role includes but is not limited to the following responsibilities:
- Ensure all services necessary for the full and effective operation of the buildings in accordance with the provisions of the leases and as directed by the Account Manager and Customer.
- Assist with the preparation, monitor and reconcile budgets in accordance with the RICS Code of Practice.
- Engage regularly with all occupiers keeping them informed of all works and services within the buildings. Keep updated tenant contacts, key holders and fire safety responsible person lists.
- Deliver an excellent customer service to occupiers and clients.
- Regularly inspect the buildings including all common parts areas i.e. corridors, fire escape routes, plant rooms, roof areas, service areas, car parks etc. Record issues and take and record actions accordingly.
- Proactively manage tenant fault reporting and day to day issues.
- Manage the client preferred Work Order platform (Concept) to ensure that all service providers interact effectively and that reactive tasks are reported, action taken and then closed down in accordance with SLAs & KPIs.
- Raise and supervise insurance claims in conjunction with the legal representative.
- Develop and produce MI reporting according to customer SLA and contract requirements.
- Support the account with the provision of formal written reports and attend client meetings as required.
- Monitor energy and water consumption, and champion the sustainable operation of the properties.
- Establish close co-operation and liaison with all local authority departments, local organisations, businesses and associations as are necessary in connection with the successful operation of the buildings.
- Work alongside the Events and Marketing team on event activities across the estate.
- Participate fully as a member of the wider FM team, sharing knowledge and experience and providing information to colleagues and the team.
Contract Management
- Attend regular supplier review meetings and take ownership of the performance of the contract. Inspect site records, method statements and contracts on a regular basis. Monitor performance, attendance, cost and value through the SLAs and KPIs. Assist the Estate Manager with benchmarking value and the suitability of the contract on a regular basis.
Compliance and Health and Safety
- Ensure that all safety records, statutory inspections, reports and documentation are retained and up to date at the properties. Report any unsafe acts/defects to the Account Manager immediately. All necessary documentation must be on site and complied with at all times.
- Fire precautions should be endorsed at all times. Check the site logbooks for evidence of the weekly fire alarm test, emergency light test, sprinkler valve test and fire evacuation drills.
- Ensure the instruction or management of the following:
- Health and Safety Risk Assessment is undertaken annually.
- Asbestos Register and Management plan is produced and all hazards managed as appropriate.
- Fire Risk Assessment or Audit.
- Legionella Assessment.
- On Site Logbooks
- Fire Safety records
- Water Hygiene records
- Records for specific Permits to Work (PTW)
- Mechanical and Electrical Engineering maintenance records
- Cleaning reports and method statements
To be successful in your role, you should have the following skills and experience:
- 5 years working experience in a Facilities Management role
- Good communication and leadership skills.
- Strong IT skills.
- Be able to demonstrate a strong background in Property and Facilities Management within a wide ranging property portfolio.
- Strong organisational and administration skills.
- Strong interpersonal skills.
- Have demonstrable experience of managing service partners to deliver a 5* service.
- Have an interest in the technical aspects of the role, a technical background is not required but an interest and experience in technical projects is desirable.
Knowledge / Desirable Qualification Requirements:
- H&S trained to IOSH Managing Safely
- Experience of working as part of a team in a multi-site FM environment;
- Well-developed IT skills.
If you would like to discuss this role further please contact Jade Whitmore on /
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