Role: Assistant Director, Housing Management
Department: Economy
Reporting To: Director of Housing Transformation
Areas of Responsibility: Housing Strategy and Partnerships, Neighbourhood Services, Estate Management, Leaseholder Services, Contract Management, Homelessness Prevention, Supported Housing, Allocations, Financial Inclusion, Fire Safety Plus
Job Overview
We are thrilled to partner with Hammersmith and Fulham Council in their search for an experienced Assistant Director of Housing Management. This role is an opportunity to drive both strategic and operational improvements across the Council's Housing Management division, with a primary focus on Neighbourhood Services, Estate Management, Leaseholders, and effective contract management. If you are ready to take on a high-impact role that balances leadership and operational excellence, we encourage you to apply.
About the Role
This position requires an individual who can balance strategic leadership with hands-on operational oversight, ensuring an excellent resident-focused housing service across 17,000 homes. In this role, you will:
- Lead Operational Delivery: Provide operational leadership for Neighbourhood and Estate Management, Leaseholder Services, and contract management, ensuring services are responsive, efficient, and continuously improving.
- Drive Resident-Centred Services: Champion a resident-first approach, embedding continuous improvement across housing services and strengthening relationships with leaseholders.
- Oversee Contract and Budget Management: Ensure effective contract management, procurement, and financial stewardship, delivering value for money while meeting service demands.
- Foster a High-Performance Culture: Promote a cohesive and performance-driven culture, bringing teams together to deliver excellent resident services with clear accountability and measurable objectives.
- Ensure Compliance and Risk Management: Oversee compliance with social housing regulations, health and safety, welfare reform, and fire safety legislation, ensuring the Council meets all statutory obligations.
- Collaborate with Key Stakeholders: Build trusted relationships with Council Members, residents, leaseholder groups, and stakeholders, ensuring their voices contribute to service development and improvement.
About You
You'll bring a wealth of experience in housing management and:
- Operational Expertise: Strong track record of overseeing Neighbourhood Services, Estate Management, and Leaseholder Services within a housing setting.
- Strategic Vision and Leadership: Capable of driving high-level strategy while delivering hands-on operational improvements.
- Financial and Contractual Acumen: Skilled in budget management and contract oversight, ensuring cost-effective solutions and strong vendor relationships.
- Stakeholder Engagement Skills: Experienced in engaging and managing relationships with residents, leaseholders, Council Members, and external partners.
- Proven Leadership Ability: Committed to fostering a high-performance, inclusive team environment that values innovation and resident satisfaction.
About the Council
Hammersmith and Fulham Council is committed to providing outstanding housing services to its residents, defined by a culture of collaboration, respect, and continuous improvement. Join a forward-thinking Council where you can make a real difference in the lives of residents.
Interviews will be held on Monday for shortlisted candidates, so if this role sounds like the right next step in your career, please submit your application today to secure a chance to be considered. We look forward to helping you take the next step with Hammersmith and Fulham Council.