Customer Service Manager/ London / permanent/ up to £52,000
My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their London team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.
Role and Responsibilities:
- Support customers in their journey to moving into their new home regarding snagging and defects
- Arrange relevant contractors to complete snagging or replacement works
- Ensure all customer complaints are logged and actioned within the agreed time frame
- Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
- Carry out pre completion checks and ensure properties meet standards
- Remain in constant communication with all contracting teams
- Attend property handovers and assist with property questions
- Remain in touch with property owners during their warranty period
- Work with relevant housing associations regarding social housing properties
- Keep up to date with reports and maintain systems
- Communicate with all parties in a face-to-face environment and also over email and phone
Essential Skills:
- Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate industry
- Defect management experience is desirable
- You should be comfortable and confident in dealing with customers face to face and over the phone
- Able to build strong relationships with contractors and third parties
- Confident with CRM systems and reporting
- Knowledge of Health and Safety Standards within the building industry would be good to have
Package:
- £42,000 - £52,000 base salary DOE
- Car allowance of up to £4,500
- Quarterly bonuses totally up to £8,000 annually depending on performance
- Excellent benefits including healthcare and flexi hours
Customer Service Manager/ London / permanent/ up to £52,000