Job Title: Senior Claims Adjuster
Location: London (Hybrid Working)
Keywords: Claims, Adjuster, Insurance, Personal Injury, Casualty
Role Purpose & Objective:
To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
Key Responsibilities:
Strategy and Planning:
- Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
- Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities
- Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives
Policy, Process and Procedures:
- Support the implementation of the Claims strategy to enable delivery of overall business targets
- Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage
- Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner
- Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments and to communicate with relevant stakeholders
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
- Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
- Ensure Claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other Claims issues are clearly documented at all times
- Ensure awareness of and compliance with regulatory and legislative requirements
Technical Performance:
- Support the Senior Claims Team in the production of Management Information reports
- Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claims
- Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested
- Ensure accurate and timely update of the company's systems as and when required
- Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Team Leader
Environmental Awareness/Customer Focus:
- Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs
- Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business
- Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers, and clients
- Ensure that base premiums have been received a before making Claim payments
- Where appropriate, ensure reinstatement premiums have been correctly calculated when making Claim payments
- Respond to internal and external stakeholder requests in accordance with service standards
People Management:
- Acts as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
- Supports others in the team where appropriate to assist in the achievement of their objectives
Requirements & Skills:
ACII (equivalent) qualified or progress towards completion of insurance qualifications
In depth experience of working in a Claims environment within a specialized/complex Claims area
Extensive and relevant knowledge of Casualty / Personal Injury Claims
Good working knowledge of company systems
Understanding of class specific Claims knowledge
Strong interpersonal and communication skills.
Good organisational skills.
Able to work independently.
Proficient in MS Office applications; Word, Excel and Powerpoint.
Able to manage conflicting priorities to achieve deadlines.
Ability to plan effectively and efficiently.
Strong customer orientation skills.
Ability to collaborate effectively within a team environment.
Strong attention to detail.
Strong Investigative skills
Negotiation skills
Able to produce MI and detailed reports at various levels
About us:
Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.
We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.
Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.
Our Aspen Values are expected to be reflected in the delivery and performance of every role.
What's next:
Ready to take the next step in your career? Apply now!
Apply today by clicking on the link. We look forward to receiving your application!
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line.