Emergency Works Scheduler
£31,213 made up of basic salary of £26,229 per annum plus 19% shift allowance (£4,984)
Up to 5% bonus
Fixed term contract for 12 months
Located at Doxford Park in Sunderland, SR3 3XR
We have an exciting opportunity for an Emergency Works Scheduler in our fast-paced Dispatch team for a fixed term contract of 12 months.
As the key contact between the customer and our field-based gas operatives you will be communicating and scheduling reported gas emergencies (and non-emergencies) to our operations teams. The role is pivotal in supporting customers internally and externally whilst ensuring safety and that standards of service are met which are defined by our regulator OFGEM.
Working hours are on an alternating shift basis. Over three weeks you will work a seven-day pattern of shifts between the hours of 07:00 – 23:00.
Key accountabilities and responsibilities
- You will deliver a first-class customer service to internal and external customers by overseeing the activities of all field-based staff to ensure they comply with field procedures
- You will liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered
- There will be the expectation that you will operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events
- At all times you will be expected to communicate effectively with all customers including field-based personnel, and Site Managers
- You will work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first
What we are looking for
- You are willing to work an alternating shift pattern which includes weekends, Bank Holidays, and evening work
- Ability to work in a fast-paced environment dealing with customers
- Excellent user of Microsoft systems and able to pick up new systems easily
- Excellent communication, prioritisation, and decision-making skills
- A team player
What we offer you
- £31,213 made up of basic salary of £26,229 per annum plus 19% shift allowance (£4,984)
- Free onsite parking
- 40 hours per week
- Up to 5% bonus (dependent upon achievement of set targets)
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
- SSP for the first 7 calendar days then Occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and much more!
- An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more!
We are ... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That's around 6.7million individual customers. We don't generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.
Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are ... Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy!
Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan' having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good' in the communities that we serve.
Next Steps. Please apply by clicking apply and uploading your CV. We love to see how your experience and skills are transferable to this role so please ensure these are all included in your application. Once the advert has closed, we will be contact within one week to let you know if you have progressed to the next stage. We are looking to hold interviews for this role throughout August. We look forward to receiving your application for the role.
If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help. Any applicant that requires reasonable adjustments from initial application through to interview are asked to contact the Recruitment Team at