2 x Service Desk Analyst roles - £150 - £200 a day - East London
We have two temporary roles for 6-8 weeks on the Service Desk for a London Borough is East london. The roles will be working on the Service Desk in a Windows environment resolving BAU tickets, building and profiling laptops, and dealing with walk-in queries. One of the roles will be dedicated to building and configuring mobiles and tablets as part of a mini-project.
- Significant experience of IT or helpdesk support in a large, complex customer facing organisation.
- Experience in working as part of IT and project teams with structured project management controls.
- Proven experience in successfully delivering highly valued customer service to IT service consumers.
- Competent in management of assets, purchasing and disposal processes.
- Experience of use of an ITSM tool for task and knowledge management.
- Experience of developing, documenting and maintaining PC builds
- An effective communicator face to face and in writing. Able to report accurately and concisely on work activities.
- Able to work calmly and accurately under pressure, including when responding to situations of great urgency.
- Substantial demonstrable knowledge of technical domains which will include some of the following
- Microsoft Windows maintenance, deployment, updates
- Microsoft Server 2008 R2 and above
- Virtualisation technologies (i.e. VMware vCenter, Microsoft Hyper-V)
- Microsoft Exchange
- VMWare
- Microsoft Active Directory- including GPOs
- DNS, DHCP, TCP/IP
- MSI software packaging
- Microsoft PowerShell scripting
- Microsoft Office
- VOIP telephony
- Microsoft Skype for Business
- ITSM administration, preferably Hornbill
- Firewall administration
- PC and Laptop hardware
- Android smartphone security and support
- Microsoft System Centre (SCCM)
- Hornbill ITSM
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.