Raynes Park, SW20
Salary: £26K-£28K - Monday-Friday 9-5.30
Urgently required - a competent, capable and experienced CLIENT ACCOUNT SUPPORT ASSISTANT to support our client's accounts department
The successful candidate for this CLIENT ACCOUNT SUPPORT ASSISTANT rolewill be friendly, personable and reliable , with good knowledge of excel and other Microsoft office programs. Knowledge of Reapit software will be an advantage however full training will be given. Experience within the lettings sector a distinct advantage.
The requirement is for a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. The successful candidate will be highly organised, efficient, able to work quickly and accurately under pressure whilst maintaining excellent client care at all times.
Duties include:
- Monitoring Rent Arrears and chasing to strict deadlines. Providing detailed weekly reports for branch office, keeping landlords up to date and advising on possession procedure where necessary on Section 8 and Section 21.
- Monitoring Rent Arrears with Rent Warranty and raising and assisting with claims within strict deadlines and seeing them through to successful conclusion.
- Receiving and processing purchase ledger invoices for company accounts and liaising with head office and dealing with supplier queries.
- General office administration including taking telephone enquiries and monitoring and dealing with several outlook inboxes
- Dealing with Landlord Statement Queries
- Liaising and advising Management Department with regard to contractor queries
- Providing Annual Statements to Landlords
- Providing Tenant References at end of tenancy
- Maintaining notes on software system
- Processing daily figures and end of month figures to a tight deadline and updating various excel sheets
- General day to day office duty
- Carry out duties that may reasonably be required including processing rental payments, move in statements, processing Deposit Returns and De Registering with Tenancy Deposit Scheme
The Individual:
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- A willingness to undertake administrative tasks in an efficient and timely manner
- Goods literacy and numeracy skills
- Friendly and helpful
- Flexible and able to prioritise a changing to do list
- Good listening skills, able to build strong relationships, is flexible/open-minded, solicits performance feedback and handles constructive criticism
- A desire to continuously learn and increase competency levels
- Excellent attention to detail and accuracy in a fast pace environment and ability to identify and solve inaccuracies within the system
- Good computer skills especially Microsoft Excel
- Preferable Reapit experience but full training will be given
- Previous Lettings experience
Contact Details: If you are interested in this role as a CLIENT ACCOUNT SUPPORT ASSISTANT please contact Alice Dalby at Dalby Property Recruitment and please send me a copy of your CV.
Please Note: Dalby Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Dalby Property Recruitment processing and storing your data for the purposes of your job search.