Regional Branch Administrators support Field Services Managers, Projects Managers and the Branch Manager and are responsible for reviewing and actioning administration processes in the allocated regional area.
- Answers calls from customer and logs any work which needs to be scheduled as a result of a call out.
- Support Field Service Manager (FSM) with updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.
- Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
- Converts all approved quotes (New Works, Small Works, Service) to Work Orders (WO)
- Ensures all appropriate actions are completed prior to invoicing works.
- Actions closed completed work orders (NW, SW, and Callouts) and raises invoice to send to customer or Finance Administrator as applicable.
- Supports FSM's, Project Managers, and Regional Operations (Branch) Managers with raising purchase orders including product requests in collaboration with the stores team.
- Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.
- Collaborates with the Regional Operations (Branch) Manager and Finance Team to chase overdue payments.
- Able to perform some additional tasks to cover Field Service Manager when not in the business.
- Provides excellent customer service when responding to customers.
- Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
- Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
Core Competencies & Essential Skills
Organisational Skills
Communication Skills
Additional Skills
Planning, attention to detail, time management, logical thinking, ability to prioritise and make decisions.
Good communicator, approachable, positive attitude.
Displays empathy, drive, resilience, and responsiveness.
Good IT skills. Attention to detail. Basic knowledge of the principles of fire safety.
Desired Skills and Training resources
FIA courses
Service technicians communications course
FIA Fundamentals units 1 & 2 BS5839-1