Your new company
A Charitable Organisation based in Belfast are recruiting for an Outreach Administrator.
Your new role
- Provide high quality administrative and logistical support for key Fundraising Appeals.
- Support Outreach officers with administrative and logistical tasks related to key outreach events including arranging travel, visas, etc., as necessary for any overseas/external visitors to the region.
- Assist the outreach team in the management of the volunteer programme including ensuring existing volunteers are adequately supported and resourced and supporting the recruitment process for new volunteers.
- Proactively deal with queries from supporters via telephone, email, web, and post applying a professional and courteous manner, maintaining the highest possible standards of donor care at all times and in accordance with our Supporter Charter.
- Manage relationships with key third party suppliers including mailing and fulfilment agencies to ensure agreed logistical service levels are delivered to a high standard.
- Ensure timely and accurate opening of daily post, preparation, and processing of donation batches, recording all donations and related details on CRM platform (Salesforce), and ensuring prompt acknowledgment to donors, within agreed key performance indicators.
What you'll need to succeed
- Minimum of 5 GCSEs, Grade C or above, including Maths & English or equivalent and/or relevant courses and certifications.
- A minimum of two years' administration experience.
- Customer service/care experience.
- Experience of working with a CRM (Customer Relationship Management) system or database like Salesforce desirable.
- Experience using Microsoft Office (Especially Excel and including Word & Powerpoint)
- Excellent interpersonal skills.
- Excellent written and verbal communication skills.
- Proven organisation and administrative skills,
- Demonstrable knowledge of standard IT packages especially Excel for data entry/calculations
- Ability to organise and meet deadlines, work independently, prioritise, and multi-task.
- Excellent attention to detail and accuracy.
- Cash handling.
- Problem solving - ability to resolve queries/complaints as and when they arise.
- Ability to work on own initiative.
- Ability to work as part of a team.
- Experience of scheduling.
What you'll get in return
- £26551 per annum
- 2-year FTC initially with possible extension
- Hybrid working 3 days in the office with 2 days working from home.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk