Berry Recruitment are NOW hiring for a committed and experienced Customer Support Coordinator to work for a leading manufacturer based in Witney, Oxfordshire
Role: Customer Support Coordinator
Location: Witney, Oxfordshire
Hours: 08:30 to 17:00 Monday to Thursday, and 08:30 to 16:00 Friday, 37.5 hours a week. Hybrid working available after training - Consisting of 3 days in the office, 2 days remote
Key Responsibilities of the Customer Support Coordinator:
- To answer customer queries promptly.
- Translate orders into a format that allows them to be processed efficiently through the
- system and in accordance with the quality manual procedures.
- Ensure that stock is allocated to each order without duplication.
- Liaise with other departments to ensure that delivery deadlines are met.
- Work with colleagues to solve any problems that might affect "on time" despatch, i.e.,
- credit, availability, returns etc.
- Support engineers with feedback on enquiries and customers.
- Prepare and distribute quotations in accordance with the quality manual procedures.
- Prepare and distribute despatch documentation to ensure goods are despatched on time.
- Liaise with product specialists and sales personnel in the UK on matters relating to product
- specification or availability.
- Offer support to customers, sales engineers, and colleagues within your team.
About you:
- Previous experience in a customer service support environment
- Self-motivated with the ability to adapt to fluctuating work demands and multiple
- Well organised, conscientious, and hard working.
- Excellent communication skills, both verbal and written.
- Good working knowledge of SAP, Excel, Word, and Outlook.
- Ability to prioritise and manage own time.
- Attention to detail.
- High level of accuracy.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.