CLIENT EXPERIENCE RECEPTIONIST
Job Purpose
To deliver world class care to exceed our client's expectations and provide support to our ever-growing client base across Great Britain.
Job Overview
The role requires you to excel in enthusiasm as part of our Client Experience team. Become the point of contact for any queries raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.
Day-to-Day Responsibilities
- Management of the Client Experience inbox and ensuring that all emails are actioned/responded to within a timely manner on the day that they are received.
- Maintaining contact details and ensuring that all requests are actioned/responded to within a timely manner.
- Acting as overflow calls for various departments and logging callbacks.
- Use of Microsoft Word, Excel, Outlook, SharePoint, upload system and the Intranet.
- Contacting existing clients to arrange annual review appointments.
- To liaise with internal departments on service provision and account status to resolve queries.
- Assisting front of house when required and covering lunch breaks.
- Managing one off sales and advising clients on costing etc.
- Diary management for both the HR and H&S consultants.
- Liaising with clients and booking one off appointments into the consultant's diaries.
- Any other tasks assigned by management.
What you Bring to the Team
- A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
- A team player
- Ability to work in a fast paced environment.
- Strong time management skills.
- A dynamic and flexible approach, as well as the ability to work under pressure.
48272FA
INDHIN