Customer Service Clerk
- Annual Salary: £24,000 - £27,000
- Location: Colnbrook
- Job Type: Full-time
Weekly shift 7.30 to 16.30/8.30 to 17.30/ shift – 9.30-18.30 /11.30 to 20.00
Join our dedicated team as a Customer Service Clerk and contribute to our commitment to providing best-in-class courier and logistics solutions. If you are passionate about customer experience and thrive in a fast-paced environment, this role is for you. You will need to be computer literate, capable of multitasking, and have a proactive approach to problem-solving.
Day-to-day of the role:
- Engage with customers, actively listen to their needs, and provide clear and concise communication.
- Handle customer queries and bookings via phone, email, and internet with a strong command of the English language.
- Proactively resolve queries, liaising with both internal and external customers.
- Meet individual daily targets as set by the Customer Service Manager.
- Chase delivery reports to keep clients informed about their deliveries.
- Perform general administrative tasks and assist with processing shipments.
- Contribute to fulfilment projects and help maintain organisational efficiency.
Required Skills & Qualifications:
- Confident telephone manner and excellent communication skills.
- A personable approach, empathetic and considerate in customer interactions.
- Accurate attention to detail and strong organisational abilities.
- A team player who can also demonstrate initiative and manage their own workload.
- Commitment to excellent customer service and providing solutions.
- Computer literacy is essential.
- Ability to remain calm under pressure and act with due care, skill, and diligence.
Benefits:
- Competitive salary based on age and experience.
- 25 days holiday per annum, plus bank holidays.
- Free tea and coffee.
- Free parking.
- Company pension scheme.
- Personal development programme.
- Access to Bupa Listening Ear service.
To apply for the Customer Service Clerk position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.