Reviews Coordinator
Lewisham
£28 per hour umbrella
Contract (3 months+)
The Role:
- To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines. Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
- To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
- To authorise the extension or provision of temporary accommodation in review cases as appropriate.
- To ensure the effective communication of review decisions, complaints, appeals and operational matters arising from reviews and enquiries to staff and managers within the Housing Needs Group and propose solutions that will enhance service delivery
The Candidate:
- Experience of managing a caseload.
- Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996 (as amended)
- Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
- Understanding of the legal and procedural requirements in relation to homelessness and access to social housing.
- Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .