Purpose of the Role
The Centre Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks.
Key Responsibilities
- Manage, market and operate the Centre to the very highest of professional standards driving footfall.
- Develop strong relationships with all Tenants.
- Maximise retail sales opportunities for Tenants.
- Adhere to all key performance indicators as set out in the Management Agreement between the owner and Savills.
- Be the ‘face' of the Centre within the local community and to develop strong community links.
- Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
- Ensure that those working on site are carrying out an work in a safe manner.
- Lead by example.
- Undertake the initial Service Charge Budget preparation each year and ensure that the budget level is adhered to and assist with the reconcialtion at year end.
- Provide comment/input into the clients P&L account as required by the client.
- Provide input into the Asset Business Plan and manage and lead the Management team to achieve the objectives as specified in the Centres business plan.
- Develop and encourage team building with all Centre Management staff .
- Develop excellent lines of communication with all Centre Management staff, the retailers, contractors and customers and the owner of the Centre.
- Motivate both individual staff members and the management team as a whole.
- Motivate the Centre's retailers.
- Attend tenants meetings with minutes of the meeting to be distributed to each staff member and Savills Asset Management Surveyor.
- In liaison with the Asset Manager, ordering the necessary maintenance works at the centre, ensuring the budget is adhered to.
- Spend at least one hour a day talking with the retailers. The Centre Manager is encouraged on a regular basis to "walk" the development prior to opening up in a morning.
- Authorise and check coding of invoices within agreed timescales.
Staff Training and Development
In liaison with the Managing Agent, the Centre Manager will be responsible for:
- The ongoing training and development of all Centre management staff.
- Implement Training Needs Analysis for each team member on a six- monthly basis.
- Conduct staff appraisals in accordance with the Savills staff appraisal policy.
- Mentor staff as deemed necessary and in accordance with the Savills policy.
- Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord.
Specific Management Responsibilities
- Keep Savills/Owner fully informed of all management, marketing, leasing and operational activities.
- Maximise opportunities to generate additional income.
- Ensure high levels of customer service are provided at all times.
- Prepare and submit to the Asset Management Surveyor/Landlord a brief weekly report/update.
- Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
- Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
- Be fully conversant with all relevant health and safety legislation.
- Comply with all H&S Regulations
- Submit for approval overtime schedules for staff alongside explanations where necessary.
Marketing
- Assist the Head Office and any retained Consultants with the development, implementation and ongoing review of the Marketing Budget.
- Be fully conversant with the demographics and socio-economics of the development's trade area.
- Assist the repositioning of the Marketing Budget in accordance with the change in retail trends.
- Meet with the retailers on a regular basis to discuss the marketing, promotional and advertising requirements for their business.
- Stay abreast of market trends by actively networking and keeping up with all industry journals.
Operations
- Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual.
- Maintain the centre to the very highest of standards, overseeing and managing all service contracts and proividers on site.
- Minimise the Liability Risk exposure of the Owner.
- Maintain all plant and equipment to the very highest of standards.
- Ensure that all contractors satisfy the insurance requirements as required under the Savills Public Liability Policy.
- Ensure that all operations and maintenance undertaken at the centre conforms with the work place health & safety legislative requirements.
- Ensure that all operations and maintenance undertaken at the development conform with any other relevant legislative requirement applicable to those tasks.
- Ensure that all operations and maintenance undertaken by the Centre's contractors conforms with the specifications as agreed to between the Centre and the contractor.
- Work with the managing agent and management team to prepare and review the PPM for the centre.
Quality Assurance/ Customer Service
- Train all Centre Management Staff, as appropriate.
- Adhere to all Quality Assurance requirements / Customer Service standards.
Public Relations
- Establish and maintain harmonious relationships with the local business community and council/government authorities.
- Actively involved with the Chamber of Commerce and other local organisation that may assist with the future development of the centre.
Media
- Produce promotional media releases that are of a local issue.
- All other media statements and releases will require Asset Manager approval prior to release.
Limits of Authority
The Centre Manager shall not without authority:
- Employ or dismiss salaried staff.
- Commit, authorise or pay accounts in excess of agreed limits.
- Vary terms or conditions of the standard leases.
- Involve Savills or the Landlord's in legal proceedings.
- Grant salary or wage increases.
Confidentiality
All Ce