What does the role involve?
You will be part of the firm-wide Knowledge, Learning and Development team who provide the knowledge, skills and processes that support the firm in delivering its purpose and vision through knowledge management, learning and development and project management. As a Technology Trainer & Adoption Advisor you will be a key member of the Technology Adoption Team. Your role will be pivotal in driving the successful integration and adoption of technology solutions within the firm. You will be responsible for designing and delivering training programs that empower our users to leverage technology effectively, enhancing productivity and supporting the firm's strategy.
Main duties and responsibilities
To develop and deliver engaging, relevant and consistent learning experiences for our users to provide them with the IT skills and knowledge to offer our clients the best possible service.
- Leader in internal client experience
- Develop and deliver comprehensive training programs that cater to individuals, small groups, and larger audiences, ensuring that all employees are proficient in the latest digital tools and platforms
- Provide one-on-one deskside or virtual support, addressing specific user challenges and promote an understanding of new and existing systems to enhance productivity and engagement
- Consider the appropriate learning method (classroom, virtual, e-learning, 1:1) and identify individual learning styles of users and accommodate these where appropriate during the delivery of training sessions
- Conduct engaging and effective induction training experiences for new joiners ensuring their integration within the company
- Evaluate the need for potential adjustments in assistive technology to enable accessibility for all
Professional Expertise
- Be the Subject Matter Expert "SME" for multiple technologies
- Design and develop appropriate training materials and resources
- Consider innovation initiatives to identify new ways to embed IT knowledge beyond classroom teaching and encourage continuous improvement by staying informed of the most recent technological advancements, including those from Microsoft to facilitate the exchange of information and encourage the integration and utilisation of new technologies.
Leader in people experience
- Assess objectively the ability levels of all users, recommending future training as appropriate and deal sensitively and confidentially with performance issues by referring to the appropriate person or the Technology Change and Adoption Manager
- Create productive relationships and collaborate with KLD and IT colleagues to inspire and encourage user engagement
Business and training management
Evaluate all IT training carried out by:
- checking and recording the level of competence at the end of each training session
- monitoring the application of new skills in the workplace by conducting follow-up visits
- reporting back to the Technology Change and Adoption Manager on training carried out or skills gaps
- recommending amendments to training programmes as appropriate
- Organise training plans and training schedules by making the best use of the resources available
Technology Adoption
- Encourage the best and fullest use of the investment the firm has made in information technology by enabling the user to use the appropriate technology to make their working practices more efficient and effective
Given the nature of this role, it is likely that your background and experience will include:
- Previous experience as a Technology or IT Trainer, with strong classroom and remote training exposure.
- Previous evidence of involvement in wider firm projects and able to see the bigger picture and identify the challenges/requirements.
- An excellent understanding of the Microsoft Office suite and applications within Microsoft Office 365, ideally MOS certified
- Experience of remote training over Microsoft Teams
- A knowledge of a matter management system, Bundledocs, BigHand, Intapp, Nitro Pro, iManage and InterAction would be beneficial
The role additionally requires someone who:
- Is customer focussed with a proactive "can do" approach
- Has strong communication skills, with the ability to communicate at all levels and across all business areas
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk