We are looking for an IT Service Technician to join our team to work as an integral member of the IT Service Delivery Team providing prompt responses and effective resolutions to L1 & L2 requests for service and support generated within the business in order to support business continuity and maintain a standard of excellence within the department.
Client Details
Join the leading packaging company in the UK dedicated to supplying sustainable products
Description
Key Responsibilities:
- Receipt and triage of incoming requests for service and support within the IT Service desk software solution. Email, phone, in-person.
- Responsibility for progression of requests utilizing good time management, and providing regular requester updates through to resolution, in line with agreed service levels.
- Technical troubleshooting, fault finding, resolution implementation and testing. Collaboration and escalation to relevant teams where required. Work logging.
- Procurement, configuration and deployment of hardware and software as required in line with standardized department policies, budget, and managerial approval.
- Active participation in daily team meetings, monthly group meetings, feeding back issues and providing customer and business insight.
- Assistance with departmental projects when requested.
Profile
The successful candidate will have the following skillset:
- Supporting a Microsoft Enterprise End-User environment. Latest Windows OS, Print Servers, DHCP, DNS.
- Deployment, configuration, and management of end user endpoints.
- Thorough hardware/software troubleshooting skills and methods.
- Basic understanding of Enterprise Endpoint Cloud technologies. Endpoint Manager/Intune.
- Basic understanding and support of networking technologies/methodologies.
- Awareness of Cyber Security best practices.
- Telephony and Mobile Communications
- Raising purchase orders.
- Experience of different Helpdesk systems.
- Experience of different IT tools.
- Ability to think for themselves and prioritise their own workloads.
- Strong background in 1st and 2nd line support.
- Full driving license and use of vehicle
Job Offer
- Car Allowance - £5,500p.a
- From commencement - Death In Service 4x basic salary.
- After 6 months, invited into management bonus up to 10% of basic salary paid
- After 6 months , Private Healthcare for self, partner, children
- After 3 months, Pension scheme min 3% employee, Company contribution 10% after 2 years in scheme.
- Starting holidays of 28 days (includes Bank Hols) increasing yearly to 33 days
- Subsidised Canteen - Rotherham
- Free on-site parting - All Sites.