An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a Spanish speaking Account Team Leader. You will have responsibility for the development and performance management of your team as well as ensuring a world class service is provided to customers.
- Job Type: Permanent
- Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm
- Location: Weybridge, Surrey - hybrid working
Benefits:
- 27 days hols + 8 bank holidays
- Pension contributions 4.5% matched
- Yearly bonus
- Life assurance 4*annual salary
- Flexible benefits platform
- Independent financial advice service
- Enhanced Employee Assistance programme
- Shopping discounts with retailers
As the Spanish speaking Account Team Leader, you will be responsible for:
- Managing a team of Account Executives to handle a range of customer enquiries within a customer service environment
- Help execute and deliver a world class service whilst acting as a senior point of escalation
- Train and coach, a team to a high standard of competence and performance levels
- Maintain regular 121's with all team members and ensure development plans are put in place
- customers
- Support the customer needs in line with departmental KPIs
- Be available to deal with all queries & complaints
- Many other duties, full job description available upon request.
The successful Spanish speaking Account Team Leader will have the following related skills / experience:
- It is essential that you have previously worked within a Team Leading role either within a customer service or account management field
- Fluent in Spanish and English, both verbal and written is essential
- Experience of working in a busy and demanding environment.
- Commerically aware
- Ability to mentor and coach your team to a high standard
- Excellent communication skills with the ability to present to an audience
- Good working knowledge of MS Office
- Previous experience of Oracle would be advantageous but not essential
For more information, please contact Julie Harding on /