We are recruiting for a skilled iManage IT Trainer and support Specialist. The role will be supporting our clients most business-critical systems, with a particular focus on an iManage 10 and Windows 11.
Client Details
- A leading global Law Firm
Description
- Design, develop and conduct a training programme for users of core business systems
- focusing initially on iManage and Windows 11.
- Close liaison with IT staff members in Infrastructure, Service Desk and Applications Teams, in
- addition to key business Stakeholders
- Assistance with User Acceptance Testing and to IT Testing staff
- Liaison with users and technical teams to provide feedback on upgraded systems.
- Training needs analysis and IT skills gap analysis
- Delivery of high-quality role specific on-line distance learning and in-person IT Training
- Organisation and promotion of training courses
- Post implementation tailored at desk support to users.
- Effective support to users to navigate the learning curve.
- Strong support to the IT function in managing user adoption.
- Design and creation of a framework for introductory IT Training to new starters
- Regular progress reporting to IT Managers and Stakeholders
- Maintain updated training records
- Evaluation of the effectiveness of training provision
- Technical knowledge, professional qualifications and experience
Profile
- Experience with IManage, Intapp and Inprotech
- Proven experience as an IT Trainer, with a focus on iManage
- Previous experience in application testing and support.
- knowledge of iManage, MS Office and Windows
- An understanding of workflow/case management systems
- Proven experience of designing and implementing training programmes
- Ability to create and develop training materials including online training interactions.
- Confidence in handling stakeholders and working collaboratively within a team.
- Possess excellent verbal and written communication skills.
- Articulate and capable of managing stakeholders at all levels.
- A team player with confidence in facilitating training sessions and collaborating on projects.
- Willingness to travel to UK offices, with the main hub located in the West midlands.
Job Offer
- Working for a Global Law Firm
- Competitive salary
- Join a great team
- Hybrid Working
- Occasional overseas travel