Department: Commercial Services Department
Reporting to: Office Manager
Hours: Monday – Friday, 40hrs per week (covering between 8am – 5pm)
Description
Commercial Administrator
The successful candidate will report directly to the Office Manager but will be expected to work closely as part of a team comprising Commercial Administrators, Team Leaders, Contract Managers, Field Service Managers & Department Managers.
The Key Driver for this role is to achieve exceptional client/customer service, efficiency and cost management, communication across engineers, administration staff and contract managers. The successful candidate will welcome and fully encompass the use of all Company Systems and approved procedures to achieve this, challenging where necessary to further improve or enhance delivery.
Main pre-requisites
< >Good organisational skills Demonstrate initiative and good work ethic Attention to detail Openness to learning Exceptional communication and interpersonal skills Computer skills Diary management of engineers Responding to email queries Answering client/resident phone calls Raising and booking repair jobs Ordering parts/materials Liaising with sub-contractors & raising orders Monitoring contract compliancy via pre-planned maintenance visits Key performance indicators (KPIs) Providing quotations for chargeable works to clients Working from work in progress reports Attend client meetings when required Invoicing when required Working from SABRE action lists (company in house system)