Customer Service Administrator – Join a Thriving Team!
Location:
Near Wolverhampton
Salary:
£27,000 – £28,000
Hours:
Full-Time | Monday to Friday | 8:00am – 5:00pm
Contract:
Permanent
Are you passionate about delivering top-tier customer service and ready to become the heartbeat of a growing business? This is your chance to step into a
key role
within a dynamic and expanding company that truly values its people.
We're working with a successful, forward-thinking organisation based near Wolverhampton that's experiencing exciting growth. As their
Customer Service Administrator
, you won't just be answering calls—you'll be the friendly voice and driving force behind smooth operations and strong customer relationships.
What you'll be doing:
- Be the first point of contact for incoming calls and emails—you're the go-to person for all customer needs.
- Help customers with their order queries and guide them through the process.
- Process orders and returns quickly and accurately.
- Handle complaints professionally and with a can-do attitude.
- Maintain fast, friendly, and effective communication, always aiming for exceptional service.
- Spot opportunities to upsell additional products—your input could boost business!
What we're looking for:
- Someone who genuinely enjoys talking to people and knows how to listen.
- A confident communicator who can build rapport and solve problems with ease.
- Solid experience in customer service or admin is essential.
- Proficiency with Microsoft Office, especially Outlook, Excel, and Word.
- A driving licence is a bonus (great for future growth opportunities!).