Howdens is looking for an installation Administrator to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. This is an exciting opportunity that will contribute to our continued success and will enable us to deliver our forecasted growth and extend our service to our customers.
As an Installation Administrator, you will provide administrative support to the Installations Manager and be a point of contact to co-ordinate the template & installation of solid surfaces throughout the regions.
What you will be doing as an Installation Administrator:
- Manage and coordinate the schedule/diary of Solid Surface worktop installations, liaising with customers to ensure they are informed of dates/times for each process.
- Check that installs are on track for dates booked by calling builder/client a week in advance of when the job is due to start
- Confirm with customers their appointment times 24 hours prior to the booking.
- Call client/builder within 48hrs of job completed to obtain feedback and ensure everything went well and was completed to their satisfaction. Maintain accurate records of the client/builder contacted, so that progress can be measured, and relationships developed. Escalate any issues to the Installation Manager
- To deal with enquiries courteously and professionally to build long-lasting relationships internally and externally.
- Carry out any general administrative duties to support the customer service & planning team
- To participate as an effective and willing team member to achieve individual and departmental targets and objectives
- Ambassador for Howdens Joinery in all communication internally and externally
What do you need to qualify for the Installation Planner:
- Ability to Interpret basic data and information effectively.
- Strong literacy and numeracy skills.
- Computer proficient.
- Adapts to changing demands and priorities.
- Sees challenges as opportunities for alternative solutions.
- Excellent planning and organisational skills.
- Results-driven, with a focus on meeting deadlines.
- Detail-oriented.
- Strong communication skills.
About Howdens:
Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to Apply:
We're building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we're keen to hear from you. When you apply, you will need to attach a CV for this Installation Administrator role.
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Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.