Job Title: Operations Manager - South West
Location: South West Region
Reports To: Group Operations Manager
About Us:
We are dedicated to optimizing the movement of materials and products, delivering exceptional service, and providing sustainable solutions to our customers. Our mission is to create a better working environment for both our customers and their employees through our independent support and expert services.
Job Overview:
We are seeking an experienced and dynamic Operations Manager to lead the day-to-day operations of our South West depot. This role is perfect for a natural leader who is passionate about driving and influencing positive change. You will work closely with other regional operations managers to ensure operational excellence across our sites. This is a full-time position offering a unique opportunity to make a significant impact on our business.
Key Responsibilities:
- Leadership & Team Management: Lead, motivate, and develop the operational team to ensure that targets are met across health and safety, quality, cost, delivery, and people metrics.
- Customer Service: Ensure service standards exceed expectations, building strong relationships with customers, suppliers, and staff. Implement and develop strategies to attract and retain customers.
- Operational Excellence: Monitor and manage compliance activities, ensuring alignment with business policies, procedures, and control plans. Drive continuous improvement initiatives across all locations.
- Fiscal Management: Oversee the fiscal performance with a solid understanding of P&L, ensuring financial targets are met. Support management teams in day-to-day operations and lead group-wide initiatives.
- Strategic Planning: Align with the strategic plan and report progress to the board. Stay focused on both customer and employee needs, engaging effectively at all business levels.
- Staff Development: Recruit, motivate, engage, and develop staff to maintain an effective workplace. Promote a strong, positive culture in line with our company values.
- Sales & Upselling: Support your team in promoting products and services through upselling techniques, recognizing and nurturing aftermarket opportunities.
- Change Management: Lead and manage change within the business, reviving poor operational performance, and ensuring the successful implementation of ISO Accreditation and other standards.
- Technology & Data Management: Competently use Microsoft and data systems, with experience in relevant software systems being desirable.
Who We Are Looking For:
- Experience: Minimum of 5 years of experience in project management within an operational environment. Candidates with backgrounds in Material Handling, Equipment Hire, M&E Engineering, or Transport/Logistics are preferred.
- Problem Solving: Strong problem-solving skills, with the ability to identify and resolve issues proactively.
- Leadership: Demonstrated experience in leading teams, with a forward-thinking approach and experience in reviving poor business performance.
- Change Management: Proficient in change management processes and in coaching and developing teams.
- ISO Accreditation: Experience in the successful implementation of ISO standards.
- Values Alignment: While ticking all the boxes is great, alignment with our company values is more important. We encourage you to apply even if you don't meet all the criteria.
Benefits:
- Annual Leave: 23 days of annual leave plus bank holidays.
- On-site Parking: Free on-site parking is available.
- Cycle to Work Scheme
- Additional Perks: Death in service benefit, long-term service recognition, pension scheme with Ethical Fund options, optional well-being sessions, and a Costco card.