About the Role
As our Hospitality Manager, you will leverage your exceptional people management and communication skills to provide our residents with an outstanding experience. Your role encompasses overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme to maintaining the highest standards in housekeeping and maintenance.
If you have proven experience in a similar role within a care home, hotel, or hospitality environment, and are knowledgeable about relevant laws, regulations, and policies, such as employment and health and safety legislation, we invite you to join our friendly, family-oriented care home.
Reports to: Homes Manager / Regional Hospitality & Lifestyle Manager
Key Duties and Responsibilities
- Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
- Foster a positive work environment emphasizing teamwork, continuous improvement, and exceptional service.
- Deliver exceptional experiences for residents, surpassing their needs and expectations.
- Oversee food service operations, collaborating closely with the chef to ensure quality meals are served on time.
- Develop engaging activities that promote residents' interests, fun, and well-being.
- Maintain a top-notch first impression experience and uphold high cleanliness standards.
- Address maintenance issues promptly to keep the facility in excellent condition.
- Manage the hospitality budget to meet revenue targets while controlling costs.
- Build strong relationships with residents, families, and staff to enhance community engagement.
- Ensure staff are well-trained and equipped for effective performance.
- Uphold compliance with regulations, health and safety standards, and employment laws, maintaining thorough records.
Skills and Attributes
- Previous experience in a hospitality background, preferably with some hotel experience.
- Excellent communication, motivational, and people skills.
- Genuine interest in engaging with our residents and their families regularly.
- Strong organisational skills with good time management.
- This is not a desk job! We seek someone with natural warmth, a passion for looking after people, and a commitment to delivering a highly personal approach to excellent hospitality.
What Will You Gain?
You will work with and be supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff enhances the service we provide to our residents. You will have ample opportunities to learn and develop your skills, with procedures and processes in place to support you at every step.
Benefits
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- Blue Light Card Scheme: We will reimburse the enrolment fee for this scheme, offering discounts on holidays, days out, and over 15,000 national brands.
- Full DBS disclosure paid by us.