Senior Customer / Logistics Coordinator
Location Warrington
Salary £27,000 - £30,000 per annum
Our client, started life as a humble ‘man and van' start up, since then, they have experienced significant organic growth, transforming into an organisation with a reach throughout the UK. They are now trusted to provide logistics solutions to some of the best-known companies in the country. Their growth is impressive and has been achieved with clear vision, hard work and a commitment to excellence which remains undimmed.
The Role
They are now seeking a proven Senior Logistics Coordinator who will work closely with the customer care, sales and logistics team to take ownership and responsibility of the customer experience for new and existing clients, providing a world class customer service and maximise business opportunities both new and repeat.
Key Responsibilities
This role reports to the Logistics Team Manager and your duties will be varied, including (but not limited to) the following:
- Managing the distribution of customer care calls to Coordinators
- Process & manage quotes and take the lead in proactively following up quotes as per company procedures to enhance sales and customer relations
- Monitor the teams order processing looking to improve customer experience and ensure best practice is followed on all bookings to ensure of high conversion.
- Secure as much new business as possible using commercial awareness to provide competitive rates and selling the high service offering the business provides its clients.
- Ensure all leads are followed up immediately including providing customer care packs mailed directly to contact
- Work closely with the sales function to increase the number of active customers
- Handle complaints promptly and effectively, communicating and / or escalating to the Logistics Team Supervisor and Manager immediately.
- Build positive supplier relations and negotiate fair and reasonable costs for drivers / suppliers when unexpected amendments arise
- Qualify customer enquiries as per operational procedures to ensure the correct level of insurance is in place for the customer, obtaining special ad hoc insurance when required.
Skills and Qualifications
- 2 - years' minimum experience in a customer service or similar role (B2B).
- An ability to work effectively in a small team.
- High level of attention to detail and process orientated.
- Strong organisational and planning skills.
- Confident and competent in inbound and outbound business phone calls.
- Be an effective communicator – written and verbal.
- Enjoys problem solving.
- A self- starter who is resilient and can work under pressure.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.