As a Customer Service Advisor working 3 days a week from the York's office / 2 days a week from home, you will provide solutions and support to clients, ensuring their satisfaction through efficient service and collaboration with internal teams. You'll also handle administrative tasks and assist in implementing new processes while maintaining up-to-date client records.
Client Details
One of the UK's largest Private Equity fuelled software company. Substantial player in the technology and telecoms industry, with over 10,000 employees worldwide. Being at the forefront of innovation, providing advanced business software and solutions to their customers.
Description
- Provide support and solutions to customers/clients
- Maintain and update client databases
- Collaborate with other team to streamline operational processes
- Assist in the implementation of new processes
- Ensure client satisfaction through prompt and efficient service
- Carry out administrative tasks with high attention to detail
Profile
- Experience in costumer service / administrative roles
- Exceptional communication (written and verbal) and problem-solving skills
- Ability to work in a fast-paced environment
- Proficient in using software and databases
Job Offer
- Opportunity to work in a challenging yet rewarding environment
- Full training program provided on-site
- Chance to enhance your skills and internal career progression
- A supportive and collaborative company culture