Customer Care Manager - Hertfordshire
Location: Hemel Hempstead
Salary: £29,000
Monday - Friday, 8:30am - 5:00pm
Office Based + Excellent Benefits
An exciting opportunity has arisen for a Customer Care Manager to join a trade-only distributor, dedicated to providing comprehensive solutions for all digital and traditional photography needs. In this role, you will build and maintain relationships with existing accounts, handle general customer administration, and ensure satisfaction with the company's products and services.
This is not a high-volume cold calling position.
You will be responsible for:
- Serve as the primary contact for customer queries, offering prompt and effective solutions.
- Guide new customers through the onboarding process and ensure they utilise services effectively.
- Regularly interact with customers to understand their needs, gather feedback, and identify improvement opportunities.
- Coordinate with marketing and product teams to ensure a unified approach to customer success.
What we are looking for:
- Previously worked as a Customer Care Manager or in a similar role.
- Ideally have experience in customer support or account management.
- Strong verbal and written communication abilities.
What's on Offer:
- Competitive salary
- 20 days plus public holidays.
- Eligibility to join the pension scheme after six months.
Apply now for this fantastic opportunity to advance your career in a rewarding role!
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Care Manager, Account Manager, Customer Support, Customer Service, Client Service, Manager, Customer Care Manager