**Care Coordinator
Location: Mitcham
Job Type: Full-time
We are seeking a dedicated Care Coordinator to join our client's team and contribute to the effective running of our organisation. As a Care Coordinator, you will provide exceptional Health & Social Care Support to Service Users, ensuring that company policies and procedures are consistently followed and that Care Quality Commission standards are met.
**Responsibilities:
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Shift Coverage and Care Plans:
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Cover shifts as needed and implement Care Plans for Service Users, including updates and changes in line with internal policies.
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Manage and monitor all relevant aspects of the Electronic Call Monitoring system.
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Case Assessment and Negotiation:
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Assess and decide on the feasibility of new cases.
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Negotiate with Service Users and/or advocates/agencies regarding their care.
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Staff Management:
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Attend required meetings and manage Support Staff rotas, ensuring staff awareness of schedules.
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Investigate complaints or incidents related to care provision and oversee the line management of carers.
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Maintain confidentiality of Service Users, Staff, and other involved parties.
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Management and Administration:
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Deputise in the absence of the management team and carry out On Call duties as part of a rota.
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Investigate and conduct disciplinary meetings as necessary for Support Staff.
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Participate in general management and administration, including staff recruitment, report preparation, and monitoring statistics.
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Support and facilitate the growth of the company, adapting to meet service needs.
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Training and Development:
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Conduct quarterly Supervisions and annual Appraisals for Support Staff, implementing necessary actions and ensuring documentation is filed.
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Prepare for and participate in your own Supervisions and Appraisals with the Manager.
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Attend relevant training sessions and demonstrate commitment to personal development.
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Assist with planning and organising Staff training.
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Other Duties:
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Treat all staff equally, fairly, and respectfully.
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Carry out any other reasonable duties required by the Service or identified by the Board of Directors.
**Required Skills & Qualifications:
- NVQ in a relevant field or willingness to work towards this qualification.
- Experience in supervisory management within the care provision sector.
- Customer care experience, including handling complaints and problem-solving.
- Excellent communication, interpersonal, organisation, and planning skills.
- Ability to work independently, manage difficult situations calmly, and motivate and lead staff.
- Knowledge of Care Quality Commission Standards of Care and person-centered approaches to social care.
- Proficiency in IT systems – Microsoft Office: Word, Excel, Outlook, etc. (CM 2000 management system knowledge is desirable).
**Benefits:
- Competitive salary and opportunities for professional development.
- Supportive team environment.
- Commitment to continuous improvement of service and systems.