Key Account Administrator
- Location: Crawley, West Sussex
- Job Type: Full-Time
Join a leading company with a rich heritage in manufacturing and distributing premium appliances, they are seeking a Key Account Administrator to enhance their team's ability to maintain high standards of customer service and operational excellence.
Day-to-day of the role:
- Serve as the primary point of contact for key business customers.
- Manage communications and ensure customer requirements are clearly conveyed across departments.
- Attend customer meetings (virtually or in person) to maintain strong relationships.
- Respond to quotations, order enquiries, and forecast requests.
- Process purchase orders efficiently and provide regular updates to customers.
- Communicate lead times and manage expectations around stock availability.
- Coordinate with the warehouse and logistics partners to ensure timely deliveries.
- Manage customer-specific labelling and ensure all requirements are met accurately.
Required Skills & Qualifications:
- Excellent communication skills – both written and verbal.
- Strong organisational and administrative abilities.
- High attention to detail and ability to multitask in a fast-paced environment.
- Confident, patient, and diplomatic when handling challenging situations.
- Proficient in Microsoft Office; experience with Sage X3 is a plus.
Benefits:
- Be part of a respected brand with a global footprint.
- Work in a collaborative, supportive environment.
- Opportunities for growth and development.
- Contribute to a company that values quality, innovation, and customer satisfaction.
To apply for the Key Account Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.