Job Title: VIP IT Support Career: Exceptional Training Package into Cyber Security Location: Peterborough (Hybrid - 3 Days In-office / 2 Remote) Salary: £36,000 to £42,000 Benefits: Excellent Pension, Medical, Training Package
We are looking for an exceptional IT Support Engineer to join an international manufacturing company to manage the Service Delivery of their VIPs/Execs. This role reports to the Head of IT Security, where you will be given an excellent and comprehensive training package to move into Cyber Security.
This position provides a wide range of opportunities to progress either sideways or vertically within the business, providing training and progression opportunities to develop you in your desired career path. You will also be exposed to their modern systems and infrastructure, and whilst working in their experienced support team, you will be provided the resources and opportunity to technically develop at a pace you feel comfortable with.
Initially for the first couple of months, you will be fully in-office to integrate with their structure and begin your development, before moving into a hybrid structure of 3 days in-office and 2 days remote.
What will you be doing:
Reporting to the Head of IT Security, you will be the first point of contact in providing outstanding, bespoke 1st/2nd Line Support to VIPs and Execs at their Head Office and other business units. You will adhere to a strict and compliant SLA to provide the highest standard of support to end users ensuring IT blockers are removed that would interrupt any user touchpoints with internal IT services and equipment. Such blockers could include long log-on times, system inefficiencies, lack of end-user training, and misuse of internal IT breaking security compliance. Subsequently for more technically complex issues, you will delegate to internal and external technical resources to ensure a swift resolution of IT issues.
Alongside this, you will then develop into Cyber Security interacting with various projects covering Risk Assessment, Compliance, Vendor Management and Incident Management.
What we are looking for:
- Competency in 1st and 2nd Line Support, ideally at an international level.
- Excellent front-facing, stakeholder support experience, ideally at VIP level.
- Passionate about Information Security and a genuine desire to make this part of your career.
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.