Key responsibilities:
Client Relationship Management:
Build and maintain strong client relationships, serve as the main contact, and conduct regular face-to-face meetings.
Onboarding and Training:
Guide new clients through onboarding, showcasing our training and support team.
Client Retention:
Identify and address client concerns to prevent churn, develop strategies for retention.
Upsell Opportunities:
Identify and pursue upsell opportunities to expand client usage of products.
Performance Monitoring:
Track client performance metrics, prepare and present reports, and provide recommendations for improvement.
The skills you'll need
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to analyse data and provide actionable insights.
- Familiarity with CRM software and client success tools.
- Customer-focused with a passion for delivering exceptional service.
- Self-motivated and able to work independently.
- Willingness to travel frequently for client visits.
Experience
- Minimum of 3 years of experience in a client success, account management, or similar role, preferably within a SaaS company.
- Proven track record of managing and growing client accounts.