Join a dynamic team at a prestigious UK Customer Experience Centre in Coventry, known for driving industry-leading service and sustainable business growth with retailers. As an Administration Coordinator, you'll ensure smooth operations and exceptional customer support. This role demands a results-oriented approach, strong organizational skills, and a customer-first mindset. If you thrive in a fast-paced environment and excel at problem-solving, apply now to contribute to our mission of excellence and innovation in customer service.
WHAT TO EXPECT
The UK Customer Experience Centre is part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience, alongside the UK Retailer network, that supports the long term sustainable business growth.
As an Administration Coordinator you will provide high quality service to business customers and exemplary support to the Customer Experience Centre. You will be working alongside a large team to deliver the overall UK Customer Experience Centre objective.?
You will be responsible for all general administrational duties within the Customer Experience Centre. You will be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.
WHAT YOU'LL NEED
- It's essential that you have 2 years experience within an administrational based position.
- You will be results oriented with a determination to make things happen.
- A highly motivated, energetic and inspirational team player.
- Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure.
- Clear demonstration of a Customer First mind set in everything that they do.
- Confident and outgoing with exceptional networking, interpersonal and influencing skills, possessing advanced communication skills.
- Process orientated with great attention to detail?
ADDITIONAL EXPERIENCE NEEDED
- Ability to identify opportunities for improvements and implement changes?
- Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules?
- Ability to understand, interpret and action improvements?
- Strong decision making and problem solving skills?
- Ability to make quick and competent decisions
- Data input
- Analytical skills
- Timekeeping
- Previous admin experience preferred