The firm has been growing exponentially and is currently searching for a talented individual to join our business team as a Client Relations Manager, reporting to our Senior Associates.
Client Details
Work within a world-renowned law firm for high net worth individuals led by "Britain's top divorce lawyer". They specialise in substantial and complex cases that often involve an international element. The team has been hand-picked from the best academic and commercial institutions. The common threads are talent, sheer intelligence and real commitment.
Description
You will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity. From liaising with our team of solicitors, you will understand the best match for a prospective client, and work with that professional to arrange and prepare for the initial client meeting. You will welcome clients to their initial meetings with solicitors and follow up afterwards to ensure that an instruction will result. You will maintain relationships and engage with clients to ensure that they receive the best possible care and service. At all times, you will maintain immaculate records, and monitor and optimise your own KPIs. There will be other ad hoc administrative duties which will need to be undertaken and some potential project work.
Profile
Qualifications/experience:
- Experience working in Client Relations or Account Management
- Degree level education from a good university is desirable
- Legal understanding is beneficial but not a necessity
Skills:
- Excellent communication and interpersonal skills
- Excellent telephone manner; articulate and can adapt style and tone accordingly
- High level of emotional intelligence
- Good stakeholder management
- Highly organised and with a good eye for details
- Ability to multi-task and prioritise effectively
- Dynamic and effective team player
- Tenacious and able to work under pressure
- A real desire to understand how our business operates and succeeds
Job Offer
You will work within a close knit team of professionals with excellent progression prospects and training. You will receive a competitive salary up to £40,000 and fantastic benefits including private health and dental insurance, subsidised fitness club membership and more.
This role can be flexible around shift patterns and would ideally suit someone looking to work between 11am - 8:30pm with some weekend work as well (remote working at weekends)