Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the world. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.
ABOUT THE JOB
Reporting to the General Manager, the Store Manager is ultimately responsible for the successful day-to-day running of the Store and the Department. Managing and directing employees and planning are essential components of the Store Manager's role. You are responsible for building and inspiring high-performance teams of unique individuals who deliver positive experiences for customers on the sales floor and behind the scenes. You will need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Most importantly, you share the Harvey Norman vision with employees and encourage their growth. This is a fantastic opportunity to work in exciting categories and work with some of the biggest tech brands including Apple, Samsung, HP, Google, Fit Bit and Microsoft.
YOUR JOB - your tasks will include:
- Human Resources: recruitment and selection; coaching and performance management; roster and payroll management.
- Store business operations, including managing profit and loss, special promotions, merchandising, displays and events, facility management, safety, security and banking, ensuring cash handling policies and procedures are carried out.
- Stock management responsibility including ordering, receiving, price changes, execution of stocktakes, handling damaged products and returns.
- Team development: facilitating staff learning, training and development.
- Problem solving and handling unusual circumstances.
- Deliver and nurture a culture of world class customer service.
- Meet and/or exceed store targets as directed by your General Manager and the company.
- Measure and monitor sales figures and make any needed adjustments for individual and/or group selling strategies.
- Analyse and interpret trends to facilitate planning.
- Maintain current knowledge of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitions are doing.
- Initiating change to improve the business.
- Updating colleagues on business performance, new initiatives, and other pertinent issues.
- Key holder and main call out person in the event of alarm activation, demonstrating commitment to the job and to the company, attending work as needed.
- Other duties as required to complete the Store Manager role.
YOUR PROFILE - your knowledge, skills and experience include:
- Strong Leader of People: Demonstrating strong leadership skills which help provide direction, build loyalty & trust, and maintain motivation & focus within a team.
- Sales and Performance Coaching: Enhancing individual and team performance by raising awareness and responsibility, creating a culture of ongoing development with a focus on developing knowledge, skills and attitudes to positively influence performance, potential, results and the achievement of company objectives.
- Problem Solver/Analytical: The ability to apply clear and logical thinking to work problems, and to both identify and solve key strategic and operational questions that may arise in the business.
- Responsible/Reliable: Demonstrates commitment to the job and to the company, attending work as needed to complete the job to a high standard.
- Commercial Awareness & Reporting Skills: A disciplined approach to reviewing relevant data and reports as needed.
- Marketer/Promoter: The ability to understand and capitalise on what motivates customer behaviour.
WHY PEOPLE JOIN US
- We're dynamic and growing!
- Fun, high energy work environment.
- Culture of developing and promoting from within the company.
- Our entrepreneurial spirit.
WHAT YOU WILL RECEIVE
- 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave.
- Ongoing training and development opportunities.
- Generous staff discounts.
- Birthday Day off (1 year service applies).
- Long service award.
ADDITIONAL INFORMATION
- This is a permanent contract subject to a six-month probationary period.
- We need our employees to be flexible about when they work, covering store opening hours, attending head office meetings as required, including evenings, weekends and public holidays.
- The Store Manager is the store's primary key-holder and may be called to the store before, during, or after business hours in the event of an emergency.
- Store Managers must be willing to relocate to other national store locations as required.