The Company:
A fantastic opportunity for a Sales Admin to play a crucial role in facilitating the sales process and ensuring customer satisfaction working for a children's Fashion supplier. This position requires a detail-oriented individual with excellent communication skills and a strong commitment to providing exceptional admin support to the sales team and retail customers. The Sales Support Team Member will be responsible for handling various administrative tasks, resolving customer enquiries, and coordinating with internal departments to ensure smooth sales operations.
Key Responsibilities
Maintain sales records in system
Prepare sales reports
Supporting preparation Sales quotes
Process sales orders accurately and efficiently, ensuring timely communication to retail customers.
Serve as a key contact for retail customers, addressing enquiries, resolving issues, and providing product information and support.
Gather and relay customer feedback to the sales team and management to identify areas for improvement and enhance customer satisfaction.
Assist in the development and distribution of sales support materials, such as product catalogues, samples, price lists, and promotional materials.
Update and maintain customer & product information in the CRM system, ensuring accuracy and completeness of records.(current system Microsoft Dynamics)
Working with internal departments, including logistics, finance, and marketing, to coordinate activities and resolve issues impacting sales operations. Team work & communication.
Identify opportunities to streamline sales processes, improve efficiency, and enhance the overall customer experience. Mapping out the process for the given role to develop it within the organisation.
Co-ordination of monthly consumable costs, receipts and ledger management.
Qualifications
- Previous experience in a sales support or customer service role, preferably within the wholesale or retail industry.
- Dynamic, flexible working methods, adapting to the needs of the customer and business
- High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with CRM systems.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Proactive and customer-focused mindset, with a commitment to delivering high-quality service.
- Team player with the ability to collaborate effectively with colleagues across departments.
- Adaptability and willingness to learn new processes and systems. Question and enhance in a growing business.
- Understanding of sales principles and practices is desirable but not essential.
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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency . We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.