Are you the kind of leader who turns chaos into clarity and creates calm in the storm?
Step into a service delivery leadership role where your ideas, strategy, and guidance will shape the future of IT services.
All for a company where excellence is the standard, not the exception.
You won't be just another cog in the machine — you'll be the engine driving service excellence in a company where customer success is everything.
In fact, this role will offer a seat at the senior leadership table.
This Service Delivery Manager position will place you at the heart of a successful IT Service Provider, where you'll have a direct hand in leading service delivery, client satisfaction, and shaping the future of their tech team.
What's in it for you?
- Salary: £47,000 - £57,000
- Location: Portsmouth (3 days in the office, 2 days working from anywhere)
- Impact: Take charge of a highly skilled team and be responsible for service delivery operations across sales, post-sales, and projects.
- Culture: This is a company that thrives on reputation, not fluff. No corporate buzzwords — just good people doing great things.
- Perks: Comprehensive benefits package, flexible working, and even casual Fridays!
- Growth: Be part of the senior leadership team moving forward!
What you'll do:
- Lead and inspire a team of service specialists, ensuring smooth service delivery across client onboarding, projects, and day-to-day operations.
- Be the point person for client relationships, driving customer satisfaction through thoughtful leadership and proactive solutions.
- Collaborate with the wider senior management team and company directors to elevate the overall customer experience and drive continuous improvement.
- Oversee projects, handle escalations, and mentor your team to ensure every challenge becomes an opportunity.
About you:
- You've got proven experience in a Service Delivery Manager role, preferably in an MSP or IT services environment.
- You're comfortable leading from the front, managing everything from service improvements to client success.
- You know your way around ITIL frameworks and project management processes.
- You have the people skills to build strong client relationships and manage a high-performing team.
- Bonus points if you have experience with ISO/IEC standards and project management certifications like PRINCE2 or PMP.
Why wait?
If you're ready to step into a role where you'll directly influence how a company delivers IT excellence, this could be the perfect opportunity for you. Make your mark in an organisation that values your skills, ideas, and leadership.
Interested? Let's have a confidential chat.
Send your CV to bob . bath @ mexasolutions . com to start the conversation today.