Do you have great administration and customer service experience? Are you looking to work for an incredible not-for-profit organisation that has a fantastic work life balance, with 4 days a week worked from home? Then this Team Assistant (Hybrid) position could be the perfect role for you!
Our client is a successful, professional organisation within the educational sector and is a registered charity based in the heart of Buckinghamshire. The successful Team Assistant (Hybrid) will have great administrative skills and be responsible for providing fantastic customer service over the phone and via email. This could be a fantastic role for a warm and friendly graduate looking to progress their career. They also offer an amazing yearly bonus!
The Team Assistant (Hybrid) role is a full time, permanent position working 35 hours per week Monday to Friday. This role involves hybrid working and is currently 1 day a week in the office and 4 days from home.
Main responsibilities:
- Production of data and reports.
- Accurate maintenance of the CRM database
- Administration support, including archiving documentation
- Respond to queries via email, phone and webchat
- Attendance at meetings and taking minutes.
- Archiving documentations.
- Resolving any issues and working with key stakeholders to provide a great customer experience.
- Coordinating processes and ensuring continuing improvement.
- All queries are responded to within current agreed SLAs
Skills/Experience required:
- Worked within a high quality and busy customer service environment
- Good knowledge of Microsoft Word, Excel, Outlook and CRM databases
- Excellent written and verbal communication
- Good relationship building with customers and colleagues
- Well-developed teamwork skills
- Strong organisational skills
- High level of attention to detail
- GCSEs including Maths and English or equivalent
Benefits
- Fantastic career development including personal development days and department shadowing.
- Great working hours with a 35 hour week and 4 days from home
- Sick pay
- Pension scheme
- Life Assurance
- One day paid volunteering a year
- Free parking on site.
- Employee Assistance Programme.
- Discretionary annual bonus
If this sounds like the perfect opportunity for you, please apply today!