Job title: Sales Support Co-ordinator
Department: Sales & Business Support
Business: HTI Toys UK Ltd, Eastham House, Copse Rd, Fleetwood, FY77NY
Employees: Circa 200 worldwide
Salary: £24,000 depending on experience
Hours: Mon - Thurs 9am- 5.30pm, Friday 9am-5pm
About HTI Toys
Founded in 1952, HTI is one of the UK's largest independently owned designer and manufacturer of children's toys, with extensive experience supplying the world's major retailers.
With offices and showrooms in the UK (Fleetwood), Hong Kong, Germany, Holland and China, we are a truly global business with a vision to be the first choice for innovative quality toys worldwide. Our products are designed to give children across the world the opportunity to have fun and grow, through creative and imaginative play.
At HTI we value and respect all of our amazing team. There is genuine scope for progression in a supportive and fun working environment.
Job Description:
A fantastic opportunity has become available as a Sales Co-ordinator working directly with our fast paced domestic, international, and trade Sales Team.
The purpose of the Sales Co-ordinator is to provide a full and professional support service to the Sales Team Sales managers, HTI customers and to the general public.
It is an extremely varied role and no two days will be the same, so you will need to enjoy having a diverse working day.
The Core Responsibilities:
- Downloading, processing and maintaining Sales orders for all HTI customers.
- Producing product range quotations, ensuring all data is provided to customers.
- Completing customer product forms with all the data required.
- Answering customer and internal calls.
- Maintaining an effective filing system in both emails and paper system.
- Managing stock to fulfil customer forecasts and orders.
- Providing documentation for products and orders.
- Creating and maintaining data in Spreadsheets.
- Arranging and tracking samples as requested by customers and sales managers.
- Processing and tracking design requests.
- Maintain customer Sales figures within excel using the relevant portals and systems needed to obtain the relevant information.
- Process and track Direct customer orders.
- Attend meetings with customers in the UK showroom and at customer sites.
- Maintain the UK sales order book.
- Updating manuals for internal systems and customer systems.
- Provide support to the Sales office manager and to other sales team members when required.
- Work will all departments within HTI to ensure a high-level service is provided to customers.
Essential Skills:
- Experience of working in a busy business support environment
- Strong communication and customer services skills - verbal and written
- Excellent organisational skills
- Proven strong administration skills
- Ability to thrive working alone or as part of a team
- Ability to have a flexible approach to delivering the results required by the business
- Be creative and bubbly with a 'can-do' attitude.
- Efficient and reliable
- Excellent IT skills
Desirable Skills:
- Experience working on Oracle IT systems.
- Export and EU operations.
- Excel advanced ability
Should this role be of interest please email a covering letter and CV explaining why you think you are perfect for this role!
If you don't hear from us within 5 days, please assume you haven't been successful on this occasion.
Good Luck, and we hope to hear from you soon!