Our client, a distinguished medical centre, is currently seeking Patient Care Administrator to integrate into their esteemed team. In this role, you will play a pivotal role in facilitating patient access to the necessary services and healthcare professionals, ensuring a seamless and efficient experience. As a Patient Care Administrator your responsibilities will include providing general and administrative support to the practice team, projecting a warm and approachable demeanour to patients and visitors both in-person and over the phone.
This opportunity offers the chance to make a meaningful impact within a professional healthcare environment while cultivating valuable skills and fostering positive patient interactions.
Responsibilities as a Administrator apprentice
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance with written protocols.
- Scanning of all incoming post.
- Processing new patient registrations.
- Sending patient information via post/email/Accurx
- Processing requests for on-line access
- Dealing with medical report requests.
Reception
- Receiving patients consulting with members of practice team.
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary.
Appointments
- Process appointment requests for today, future appointments from patients by telephone and in person, using a computerised system.
- Deal with visits requests.
- Recording requests for home visits and contacting duty doctor.
Computer
- Registrations of new patient's computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of practice area.
- Process repeats prescription request in accordance with practice guidelines.
Telephone
- Have working knowledge of telephone, during and after hours.
- Answering telephone, taking messages, and redirecting queries as appropriate.
Skills / Experience
- Excellent communication skills, written and relationship building.
- Ability to write and read well.
- Positive, flexible, proactive, and self-motivated approach to working with others.
- A confident and determined approach.
- Team player
- Enjoys a challenge.
- The ability to prioritise and plan your own workload.
- A polite, confident, and friendly telephone manner
- Confidence using computers, specifically office applications and CRM.
- Competent understanding of IT
Qualifications
- Minium: GCSE (grade A- C) including English and Mathematics, or equivalent
Prospects
The opportunity to potentially go into a permanent based position once completed the apprenticeship.
Job Title: Patient Care Advisor/Administrator Apprentice
Apprenticeship: Business Administration Level 3
Contract length: 18mths.
Location: Brighton
Salary: £8.60ph (36 hours per week £16,099.20 per annum)
Full time: Monday 1pm - 5pm - Tuesday - Friday, 8:30am - 5pm
For more information about this Administrator Apprentice role please contact Frankie Denahy at Next Step Apprenticeships.