We are currently recruiting on behalf of a leading Managed Service Provider based in Leeds. Our client specialises in providing comprehensive IT solutions and support to diverse clients. They are committed to fostering a supportive and growth-oriented work environment, offering excellent opportunities for career progression.
2nd Line IT Helpdesk Support Engineer
Leeds/Onsite
£25,000 - £30,000
Key Responsibilities:
- Provide 2nd line technical support to clients via phone, email, and remote access tools.
- Resolve escalated technical issues efficiently and within agreed SLAs.
- Perform troubleshooting and problem-solving for IT infrastructure, including hardware, software, and networking issues.
- Collaborate with 1st line support engineers to ensure seamless issue resolution and customer satisfaction.
- Document all support activities, solutions, and client interactions accurately in the ticketing system.
- Contribute to the development and improvement of IT processes and procedures.
Tech Stack:
- Active Directory
- Windows Server
- Microsoft Azure
- Office 365
- VMware, Hyper-V
- Veeam
- Networking knowledge - LAN/WAN, TCP/IP, DNS, DHCP
Benefits:
- 1 day per week WFH to support work-life balance.
- Company-paid training and qualifications.
- Exciting opportunities for growth and advancement within a rapidly expanding company.
- Pension scheme and additional benefits package.
- Supportive and collaborative work environment focused on innovation and professional growth.
If you are a proactive IT professional with strong technical skills and a passion for delivering exceptional IT services, apply now with your CV. For further information or any queries, please contact me at 0113. 526. 5219. or via email at Darcey . obyrne @ in technology group . com.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.