Job Title: Care Support WorkerLocation: HybridEmployer: Pertemps Recruitment Partnership for Harrow CouncilContract Type: Temporary AssignmentHours of Work: 36 hours per week, Monday to FridayOverview of a Care Support Worker:Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Care Support Worker to join an expanding team. The role of a Care Support Worker has a competitive pay rate of £ 16.86 per hour, increasing in line with Harrow Council Pay Scale increments. Other benefits include, accruing up to 28 days holiday per year (including Bank Holidays) and the opportunity to apply for any internal permanent roles within Harrow Council.The Main Purpose of a Care Support Worker:
- To provide advice and information on the full range and nature of services provided by Adult Social Care and related services, e.g. Health, housing and the voluntary sector.
- To undertake assessment of need including risk assessment.
- To create and maintain client records in accordance with departmental policy.
- To provide support an/or services within Adult Social Care or implement Support Plans with appropriate guidance and approval.
- To undertake reviews and/or re-assessment of need with existing customers.
- To arrange appropriate language interpreters for assessments of customers whose first language is not English.
- To liaise with care providers/agencies on behalf of individual customers in order to maintain appropriate levels of care support.
- To arrange and co-ordinate adjustments to support plans on behalf of individual customers e.g. service breakdown, suspension/reinstatement of service, service cancellation and equipment repairs in consultation with the Team Manager as needed.
- To actively promote a high standard of customer care by demonstrating a commitment to
- regular service evaluation and continuous service improvement and assisting in the design/implementation of appropriate systems and procedures.
About you, the successful Care Support Worker will have:
- In accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
- To arrange and coordinate adjustments to support plans/care packages on behalf of individual service users within Adult Social Care e.g. Cancellation suspension/reinstatement of services and equipment repairs in consultation with team manager as required.
- To carry out initial investigation of reports to service breakdown, consult Team Manager and arrange appropriate packages of care as directed to ensure safety and minimise risk.
- Ability to communicate effectively in person and with telephone callers drawing out key information, identifying risks areas of concerns and using judgement to take forward appropriate actions.
- Driving Licence & DVLA check along with proof of business Insurance to be provided by the supplier for the worker offered
"If you have the necessary skills and experience for this role, please click 'apply'About Us" For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees." Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406." The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn