Our Client is looking for a receptionist in south west London area
Shifts
Monday to Friday -8AM to 6PM
Immediate starts available
Key Responsibilities
- Assist in delivering the unexpected to our clients through first class customer service
- A natural host that can make customers, visitors and colleagues feel at home within the location.
- Main point of contact for customer requests and enquiries.
- Assist in answering all telephone enquiries for the site, room bookings and set up.
- Support the onsite Management team with high profile events.
- Support and create the best customer and workplace experience.
- Develop relationships and capture client's individual requirements for future site visits.
- Have a keen eye for detail and share your notes and feedback to the teams.
- Work on community initiatives to develop connections.
- Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity.
- Supporting any key events in and out of normal working hours.
- Provide support to the Workplace Experience and BEC team as required and for periods of annual leave.
- Promote collaboration across all ISS operational and support teams, preferred suppliers, and customer groups, whilst maintaining the interest of ISS.
- Lead by example and contribute towards a positive one team culture, working towards improving the Workplace Experience by picking up/reporting litter and reporting or dealing with spillages as soon as they occur.
- Support the Security team with the evacuation and lockdown process as required and as per site process and procedures.
- Register all customers and visitors to site as per the security policies and procedures.
- Meet and greet customers and visitors in a friendly and welcoming manner to promote a positive workplace experience and inform relevant parties of their arrival to site.
Experiences:
- Experience of working in a high-profile environment.
- Excellent communication skills both verbal and written.
- Must be able to work within a highly confidential environment.
- A high level of Microsoft Office application knowledge and experience.
- Working in Public Sector commercial environments is preferable.
- Successfully managing multiple stakeholders demands and associated time pressures.
- Previous experience in a general reception, customer service and administration tasks preferred.
Skills and attributes
- The ability to communicate and work effectively with customers, employees and teams at all levels.
- Flexible to learning and willingness to go that extra mile in support of promoting the workplace experience onsite.
- A high-level focus on the achievement of targeted results.
- A high level of flexibility and a positive attitude to innovation and change.
- Commitment to the ongoing success of the business.
- Embraces the ISS values and is transparent and honest in communication.
- Shows respect to all individuals, regardless of seniority or position.
- Ability to manage budgets in line with financial requirements set.
- An excellent team player.
- Numeracy and technology literate.
- Excellent communication, presentation, facilitation and interpersonal skills.
- Excellent problem solving and analytical skills.
- Able to influence and hold a position in a debate and command credibility.
- A proactive and positive 'can do' attitude.
- Able to exercise a good deal of tact and diplomacy.
- Calm and professional approach at all times.
- A high level of flexibility and a positive attitude to change and improve the overall service delivery.
- Live within a practical travelling distance for the region.
- Suitable background for National Security Vetting and the ability to achieve and maintain a Security Check (SC) in line with customer requirements
Pay - £13.50 P/H
If interested please apply below