Here at Havebury Housing, we have an exciting opportunity to join us as a Gas Administrator (Part-time, FTC). You will be responsible for monitoring the gas servicing and repairs programme, recording, and resolving "no access" issues, ensuring that valid Landlord Gas Safety Record (LGSR) are completed and received for all properties.
We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Please note, this role is on an initial fixed term contract until 1st July 2025.
This is a part-time role of 15 hours per week (2 full days) - to be worked on either a Monday and Friday or Thursday and Friday.
Requirements
Outline of Key Responsibilities...
- Liaise with contractors and customers to ensure that access to properties is arranged, appointments maintained. Resolve issue with no and hard access properties to ensure LGSR's are completed
- Contacting customers to arrange appointments for Gas/Oil service, repairs and installation and liaise with contractors to maximise access to properties and audit where planned works are being undertaken
- Answer queries in person or by telephone, email and post from customers and support the other members of the Asset Investment Team ensuring that customer queries are responded to within set service standards
- Assist in the maintenance and updating records of works programmes issued monitoring and to contractors on IT systems and stock condition databases as directed
- Maintain and monitor records of tests and inspections completed by contractors and monitor correction of defects
- Record and monitor details of completed works on appropriate stock condition database and housing management and maintenance IT systems ensuring that guarantees and warranties are recorded correctly and flagged
We are looking for someone who has...
- Previous experience of dealing with customers
- Ability to work under pressure and to strict deadlines
- To have a positive outlook and be passionate about customer service
- Have good communication skills with the ability to tailor the response to suit the customer or situation
- Ability to deal with conflict situations
- Experience of using IT systems, including Microsoft office software in particular Outlook, Word, Excel, and other databases
Benefits
In return, we are offering...
- An annual salary of £10,700.00 based on 15 hours per week (£26,393.33 FTE)
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
- Flexible working around a 37 hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 7% - 12% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
- Competitive medical cashback plan
"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.