Customer Retention Manager
Permanent
3 days a week in office in Worcestershire, 2 from home
Salary up to £55K plus benefits including bonus
Overview:
The Customer Retention Manager will play a pivotal role in developing and executing the company's customer loyalty program. This position will focus on driving customer retention, increasing customer lifetime value, and supporting the overall business strategy.
Key Responsibilities:
- Develop and manage loyalty initiatives, including the company's loyalty program and other customer retention strategies.
- Collaborate with cross-functional teams (marketing, sales, operations, etc.) to ensure consistent program execution across all channels.
- Analyse customer data to identify opportunities for improvement and optimise the loyalty program.
- Develop and manage the loyalty program budget and track performance against key metrics.
- Stay up-to-date on industry trends and best practices in customer loyalty.
Qualifications and must-haves:
- Proven experience in loyalty management.
- CRM experience is essential.
- Loyalty strategy and facilitating loyal programmes
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong project management skills.
If you think this role could be a good fit for your skills please reach out to Meg at Eligo.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.